What is NDIS support coordination?

Under the NDIS, support coordination is about strengthening a participant’s ability to coordinate and use supports in their plan and participate more fully within their community. It should help you optimise your plan to make sure you’re getting the most from your funded supports.

Three levels of support coordination can be included in your plan:

1. Support connection

This is about building your ability to connect with informal, community and funded supports, so you can get the most from your plan and achieve your goals.

2. Support coordination

This involves working with a support coordinator who will assist you to develop the skills needed to understand and use your plan. This includes support that builds your capacity to maintain relationships, manage service delivery, live more independently and get involved in your community.

3. Specialist support coordination

This higher level of support coordination for people with complex needs involves working with a specialist support coordinator. These are qualified and experienced practitioners such as psychologists, social workers and occupational therapists. They help you manage challenges in your support situation, such as health or education issues, and ensure reliable service delivery.

Funding for support coordination must meet reasonable and necessary support criteria and comes under your Capacity Building budget.

Where can I find a support coordinator?

You can search for registered support coordination providers near you using the Provider Finder tool in the myplace portal. Your Local Area Coordinator (LAC) or Early Childhood Early Intervention (ECEI) partner can also help you connect with a support coordinator in your area.

Before starting with a new provider, it’s a good idea to ask some questions to make sure they’re a good fit for your child and family. Some examples include:

What is your experience with delivering supports?
How will you help us achieve our goals?
How much will it cost and what is included in that price?
How much notice is needed if we choose to end the agreement?

Remember, you have choice and control over the supports you receive and how they are provided. You can change providers if you choose to. You’ll need to talk about this with your provider and review your service agreement.